Catom Annual Report 2019 EN

unmanned carwash concepts. The first locations with unmanned washing boxes have already been realised, and the first unmanned roll-over unit will become operational in 2020 as well. It goes without saying that all of them will have the familiar OK look and quality. Last but not least, savings and paying methods must not be forgotten. In 2019 we have gained more experience in using convenient payment methods. All shops are now fit out for paying by mobile phone and the number of contactless payment points, for example in coffee machines and restroom facilities, is ever-increasing. A rather new facility is contactless payment for washing boxes and vacuum cleaners. OK takes the lead with its newly built location in Emmen, and more of them will follow in the course of 2020. The core values of ShopPoint: tranquillity, space, hygiene, atmosphere and range, are well monitored in all aspects.

the acquisitions, at least two new stations will be realised in 2020.

ShopPoint In 2019 a great deal of hard work was done within ShopPoint on further deve- loping and rolling out the distinctive retail concept, which is expressed in the petrol station opened in Emmen in March 2018. The new concept under the name of OK Café has been scrutinised and improved to make it workable for various locations by motorways or in town centres. In 2020, the roll-out will be continued and 4 shop location will be rebuilt to fit the new shop concept. In addition to the shop concept, the carwash locations at several petrol stations will receive a makeover. With high quality washing machines and wash boxes, the customer will be offered additional services. Fresh colours and good products have lured a growing number of customers to the washing facilities. In 2020, the carwash facilities will be extended, focusing on

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